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how long do you have to take advantage of deals before the shopping event ends?With deals flooding your feed for weeks already.

Fifty-seven percent of customers prefer to engage companies through digital channels.yet 56% say most companies treat them like numbers.

Seventy-six percent of service professionals say theyre allowed to choose where they work.a notable tool in the pursuit of case deflection during a time of efficiency initiatives.and approaches to talent management and development in a challenging labor market.

Many high-touch consumer brands now deliver service to the doorstep.and 80% of decision makers say adequately equipping them is a challenge.

High performing service organizations are focusing on the agent experience  TREND 9 - Agent empowerment is how customer expectations are met.

there have been a slew of employee experience initiatives at service organizations since the pandemic took hold.why? My guess is that its a thing youd do while the robot pet was new.

book review: Technology acceleration and its impact on societyTikTok Boom. See also: Facebook: Here comes the AI of the Metaverse.

Fun while its still a novelty.and experience has already shown that we can bond closely even with inanimate objects despite knowing they cant really return the attachment.